Helpdesk is a free and confidential information service. Speak with industry professionals for help with any workplace questions or problems.
Call 1300 732 698 | Email [email protected]
Opening hours:
Monday to Thursday: 8AM - 8PM AEST
Friday: 8AM - 5:30PM AEST
Daylight saving applies.
Please be advised that our operating hours are subject to change, depending on public holidays, internal operating schedule, or other circumstances. If you need to contact our Helpdesk during a shutdown period, please send us an email at [email protected] or via the contact form below.
November 2025 - January 2026 opening hours:
AMWU Holiday and New Year shutdown
- The Helpdesk will be closing at noon on Wednesday, 24 December 2025.
- The Helpdesk will be re-opening on Monday, 5 January 2026.
Helpdesk (inbound calls) – altered hours
From Monday, 17 November 2025 to Friday, 9 January 2026
- The Helpdesk Inbound team will be available to take incoming phone calls from 8am Sydney time to 6pm Sydney time - Monday to Thursday, and from 8am Sydney time to 5.30pm Sydney time on Friday.
From Monday, 12 January 2026 onwards
- The Helpdesk Inbound team will be available to take incoming phone calls from 8am Sydney time to 8pm Sydney time - Monday to Thursday, and from 8am Sydney time to 5.30pm Sydney time on Friday.
